Click here to report lost or damaged equipment related to Hurricane Florence or Michael.
For equipment that has been stolen, our customer is only responsible for 10% of the manufacturer’s suggested list price, up to a maximum of $500. In the case of theft of equipment, your responsibility is limited when you have paid for the RPP and comply with the rental contract, including filing a proper police report of the theft within 48-hours of discovery of theft. If the equipment is recovered at a later date, Sunbelt Rentals retains ownership.
For the cost of repairs (incidental & accidental), the customer is only responsible for 10% of the cost of the repairs, up to a maximum of $500. The RPP can shield you, as the customer, against unexpected expenses that could result from damage during the use of rental equipment. Typically insurance does not cover the cost of repair or such repair cost is within your deductible amount.
The Rental Protection Plan includes protection for your tires. For every tire puncture occurence, the first $50 of the puncture is covered under the RPP at Sunbelt Rentals.
Customers are exempt from rental charges on damaged equipment covered by RPP while it is being repaired. The RPP limits your responsibility for cost of repairs, as well as eliminating your liability for the rental amount normally charged during the period in which the equipment is repaired. There are limitations to the RPP coverage which are clearly listed on the Rental Contract.