Online reservations in hurricane affected areas are not complete until confirmed by phone. Please reach out to your renting location or call 1-800-NO-SWEAT. Damaged equipment? Click here.

Reporting Hurricane Damaged Equipment

First and foremost, we hope that you and your family are safe and are beginning to recover from the impacts of the recent hurricanes.

We want to provide some information if you have equipment on rent that may have been damaged as a result of these storms. If the equipment has been damaged or lost, complete the following steps at your earliest convenience:

Step 1:
File a notice of claim with your insurance carrier, the information you will need is as follows:
- Equipment description
- Asset number
- Serial number
- Rental contract number

Example:
- JLG 80’ straight manlift
- Asset number: 429297
- Serial number: 300158851
- Rental contract number: 432567

Step 2:
Instruct your insurance carrier to contact us directly: HurricaneRecovery@SunbeltRentals.com or by phone at 1-800-NOSWEAT

Step 3:
Provide your name and Sunbelt Rentals account number on all documentation sent to HurricaneRecovery@SunbeltRentals.com or use our online notification tool in Command Center.

From the Jobs & Equipment tab in Command Center:

  1. Log into your Sunbelt Rentals Command Center profile
  2. Navigate to the Jobs & Equipment tab on the left-hand side of the page
  3. Select the Equipment subtab at the top of the page
  4. Locate the damaged piece of equipment in the equipment grid
  5. Click on the “I Want To” drop-down menu underneath the equipment
  6. Select the “Hurricane Damage” option from the list
  7. The equipment information will automatically populate and there will be fields for additional information
  8. Click the green Submit button

 

If you need to get a full list of equipment on rent please use Command Center and follow instructions below.

How to see a list of your rented equipment:

From the Jobs & Equipment tab:

  1. Log into your Sunbelt Rentals Command Center profile
  2. Navigate to the Jobs & Equipment tab on the left-hand side of the page
  3. Select the Equipment subtab at the top of the page
  4. View all of your equipment in the equipment grid, or
  5. Push the Export to Excel button at the top of the page to download a list of your equipment

 

-OR- 

From the Reports tab:

  1. Log into your Sunbelt Rentals Command Center profile
  2. Navigate to the Reports tab on the left-hand side of the page
  3. Select the Equipment on Rent report by clicking on the green link
  4. Using the subtabs, check that you have the proper columns, sorting, and filters that you need on your report, if applicable
  5. Click the View button in the bottom-right corner of the page to view in a separate window

 

We understand that this is a difficult time. Please contact us at any time with questions or concerns. We are here to help.

Thank you,
Hurricane Recovery Team

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